FAQ
- Most orders ship within the same business day or 1-2 business days. Delivery typically takes 4-7 business days, with longer times noted on specific product pages. We guarantee industry-leading processing and shipping speeds.
- Order Tracking: Upon order confirmation, you'll receive an email with tracking information once your package ships.
- Out-of-Stock Items: We strive for accurate inventory, but high demand can occasionally lead to stock fluctuations. You'll be notified within one business day via email or phone if an item becomes unavailable.
What payment options do you accept for orders?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay for secure and convenient credit/debit card transactions.
What is your return policy?
30-Day Money Back Guarantee: You can return any item within 30 days for a full refund. See our detailed policy at the bottom of the page or "Visit our Returns & Refunds page for a comprehensive overview of our policy."
What is your policy for canceling unwanted items?
- Order cancellation: Cancel your order for a full refund before it ships by emailing us at - orders@thepeakavenue.com
Am I able to change my order?
Modify your order before shipment by emailing us at - orders@thepeakavenue.com
Price differences will be adjusted accordingly. Order changes are not possible after shipment.
Help! My order arrived with a damaged item. Can you please advise on the appropriate course of action?
- Inspect your package upon arrival. Note any damage on the delivery receipt even if it's only to the box. If you suspect damage but can't open the package immediately, write "suspect damage" on the receipt or please include a paper within your package.
- Report damaged items with photos for prompt replacement or compensation by emailing - support@thepeakavenue.com
How do I place an order?
Place online orders by adding items to your cart and proceeding to checkout. Enter your shipping and billing information to complete the process.
Phone orders are welcome at XXXXXXXX. You'll receive an immediate order confirmation, and we will start processing your order right away.
Will I receive an e-mail confirmation for my order?
Yes, you will receive an email confirmation with credit card authorization and shipping/billing details after placing your order.
A separate email with tracking information confirms shipment once your order leaves the warehouse. We will notify you via email or phone within one business day if an item becomes unavailable.
Does The Peak Avenue charge sales tax?
- We're located in Texas and only charge sales tax for orders shipped within the state, potentially saving you significant costs compared to out-of-state purchases.
I would like to speak with someone about my order, who can I contact?
- For immediate assistance with your order, email us at orders@thepeakavenue.com or call us at XXXXXXXX
