Refund and Return Policy

Confidence in Your Purchase:

At The Peak Avenue, we want your shopping experience to be seamless and secure. Therefore, we've established a comprehensive and transparent return and refund policy to ensure your satisfaction.

Return Timeframe:

• You may return most items within 30 days of purchase. For exceptions, please refer to our product-specific return policies.

Shipping Costs:

• Defective or Damaged Items: In the event of a defective or damaged item received, we will gladly cover the return shipping costs.  Simply notify us within 30 days, and we'll facilitate the return process at no additional expense.  Upon verification of the defect, we will promptly issue a replacement or a full refund, including your original shipping charges.
• Change of Mind: For returns due to change of mind, you may return the item within 30 days, but please note that return shipping costs will be the responsibility of the customer.  The returned item must be unused and in its original packaging.  We will issue a full refund for the item price, excluding the original shipping cost.

Refund Process:

Once your return is received and inspected, we will process your refund within 7 business days to your original payment method.  Please be aware that your bank or financial institution may require additional processing time for the refund to reflect in your account.   

If you haven't received your refund within 10 business days, please contact us at: orders@thepeakavenue.com

Additional Information:

• Depending on the specific scenario, a restocking fee may apply to certain returns. Please refer to our product-specific policies or contact our Customer Support team for details.
• For any further questions or assistance regarding returns and refunds, please reach out to our friendly Customer Support team at: support@thepeakavenue.com